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F.A.Q

If you have any questions, please check our FAQ section. If you cannot find the answer to your questions on this page, do not hesitate to contact us! 

Q: Does Opishopi.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or if the product arrives to you damaged, contact us immediately! We will do all we can to ensure you have the best shopping experience with us. Just simply contact us at service@opishopi.com and we will get it addressed! Please note we can only accept returns that are unopened and unused. 

Q: Do you ship Internationally?
A: YES ! We Ship All around the globe. 

Q: Why Didn't My Products Arrive Together In One Package?
A: We ship your orders from various international suppliers (USA, Canada, China and Singapore). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next.
So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.

Q: How do I know if my order is being delivered or not?
A: Your order comes with a tracking number and can be tracked from our website. 
Please click on the "Track Your Order" tab to track your order in Real-Time.

Q: How long will it take for my item to be delivered to me?
A: Please allow 1-5 business days for processing your order. Once the order is shipped out, you'll receive an email from OpiShopi with tracking information. Please allow 3-5 weeks, for most orders, to ensure proper quality assurance for creation, packaging, and shipment. On very rare occasion, the shipping might take up to 6 weeks due to custom check. You can check the detailed shipping information here: https://opishopi.com/pages/shipping-delivery

Q: Why have I not received any order confirmation details?
A: Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

Q: Where is my package? The tracking information hasn't updated in a long time. Can you tell me where it is?
A: Unfortunately, we only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again. 

Q: How Long Does It Take To Deliver Orders On Holiday Season?
A: During the seasonal period (eg Halloween, Valentine's Day, Christmas, Easter) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email, we will refund your shipping cost as well as an exclusive discount coupon.

Q: What currency do you accept?
A: USD

Q: What payment methods do you support?
A: Current payment method is PayPal.

Q: How do I pay for my order? Is it secure?
A: The checkout process uses PayPal, one of the most trusted online payment solutions on the web.

Q: How secure is your website with my personal information?
A: We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
 
Q: What is your return policy? 
A: We are committed to making sure you are 100% satisfied with your order. We hope that you love your items from us, however, if for any reason you're not happy with your order we offer a return policy to all customers if the good is damaged. No refund if the item is personalized, custom or made-to-order.
However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us at service@opishopi.com
Returns will be accepted for damaged or low quality prints. Buyer will have to bear the shipping cost of the returns. For fastest resolution, please send a photo demonstrating the low quality or the damaged area of the item so we can rectify the issue for you. If we are unable to replace the item in good condition, we will issue a 100% refund of the item cost. Please note, that we are not refunding the shipping costs in such cases.
 
Q: Can I cancel my order?
A: Of course! It is possible to cancel the order either 5 hours after you have placed the order or until the order is fulfilled from our side (whatever comes first). Please note, that as we are working hard on increasing the satisfactory level of the customers, the majority of the orders are being fulfilled within less, than 2 hours period. In order to cancel the order you will need to send us an email to service@opishopi.com and we will take care of it. 

Q: My item is damaged. What can I do?
A: If you received a defective/damaged item, please kindly contact us by sending an email to service@opishopi.com let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.

Q: Where is my order shipped from?
A: In order to provide the best service and the best prices for our customers, we are shipping products from different international suppliers (including USA, Canada, China and Singapore).

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